Refund policy

Every part we sell comes with a standard 30-day warranty which warrants all parts supplied to be free from defects in materials or workmanship.

Returns of non-defective parts ordered in error or incorrectly can be made within 30 days of the original date of purchase, provided such returned parts are undamaged and in their original unopened packaging (with all accessories intact). It is the customer's responsibility to ship such parts back freight and insurance prepaid. All non-defective parts returned may be subject to retesting at DAS's discretion and will be subject to a restocking fee of 25% of the original purchase price.

 

Shipping Costs

All parts sold by Dixie Auto Salvage are used, pulled from salvage vehicles. Used parts carry inherent risk — wear, age, deterioration and the possibility of failure that isn't always detectable during inspection. This risk is the trade-off for the deep discount of used vs. new. Along with this assumed risk is the cost of getting the part to you — it is important to understand that the cost of shipping is not covered under any of our warrantiy.

If a part is returned within 30 days of purchase, we'll refund the cost of the part. Shipping and freight costs — both outbound and return — are not covered under warranty, and will not be refunded under any circumstances. Those costs remain the customer's responsibility and are understood as part of the risk of purchasing used parts. This is a firm part of our terms and applies to every order, and by purchasing, you're accepting these terms.

Refunds
Refunds will be given through the original payment method. Please allow 72 hours for your bank or card company to process and post the refund.

 

For complete warranty terms visit: https://dixieautosalvage.com/pages/warranty

If you have any questions, contact us at sales@dixieautosalvage.com.